Refund Policy

Omnibar offers a straightforward, hassle-free warranty process. Warranty periods vary by product model. See the chart below for details. The duration may vary by country or region. For products purchased through offline dealers, please refer to the specific after-sales warranty policies.

Standard Warranty Period

This limited warranty is provided by the entity listed in the table below ("Omnibar", "we", "us") to you, the original purchaser of the products listed below (the "Product"). We warrant each product against defects in materials and workmanship under normal use.

The standard warranty period for each product in the United States is listed in the chart below. Warranty durations may vary by country, region, or for products sold through certain offline dealers. Please refer to their specific after-sales policies.

If a product is not listed in the chart, please visit the product page on our official website or the Omnibar store on Amazon to view the exact warranty information.

30-Day Money Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase. This excludes corporate purchases or bulk orders, which is not be eligible for a refund.  (Note: Orders of 10 or more units of the same product are considered bulk orders.)

Product Condition Requirements

• Products with visible wear, damage, or signs of use, as well as free gifts, are not eligible for return.
• Returns must include all original accessories.
• For "gift with purchase" or "spend - and - save" promotions, both the main item and the free or discounted item must be returned together. If only the main item is returned, the MSRP of the free or discounted item will be deducted from the refund.
• All returned items must be in their original packaging.

Returns that do not meet the conditions above may be rejected.

Shipping and Refund Terms

• For non-quality-related returns, the buyer is responsible for return shipping costs. A valid return receipt must also be provided.
• For non-quality-related returns, Omnibar will only refund the cost of the product itself.
• For pre-order items, the 30-day return period begins on the shipping date, not the order date.

Notes: Refund requests under the 30-day money back guarantee must be submitted within 30 days of opening a warranty claim. Refunds for non-quality issues cannot be processed after this period has passed.

For products purchased through third-party platforms such as Amazon, or through Omnibar-authorized distributors and retailers, please refer to their respective return policies.

Customers are encouraged to contact Omnibar Customer Support before initiating a return to confirm whether a return is the best option for their solution.

Return Process

Once the returned item arrives at Omnibar's warehouse and passes inspection, the refund process will begin.

How to Return an Item on Omnibar.com?

To initiate a return, please submit a return request. You will need your order number and the email address used at the time of purchase.

If you have an Omnibar account, you can manage your returns directly through your order history.

If you check out as a guest and do not have an order number, you can register for an account using the same email address used during the purchase. This will allow you to access your order history and manage returns.

How Long Does It Take to Receive a Refund?

Refunds are issued once the returned item arrives at our warehouse and passes inspection.

The refund will be credited to the original payment method used at checkout. Processing typically takes 3 to 5 business days.

Warranty Claims for Quality-Related Issues

If you need to start a warranty claim, please contact us via email. We will respond within 24 business hours.

Email: support@omnibar.com

Notes:The buyer must provide sufficient proof of purchase.

Omnibar must document the outcome of any troubleshooting steps taken by the buyer.

The serial number of the defective item and/or clear visual evidence showing the defect is required.

In some cases, the item may need to be returned for quality inspection.

If Omnibar requests a return of the defective item, the warranty on the replacement will be void if the wrong item is returned or if the defective item is not returned.

Valid Proof of Purchase

• The order number and original shipping address for online purchases made through Omnibar.
• A sales invoice that includes the seller's name and the Omnibar product.
• A dated sales receipt from an authorized Omnibar reseller showing the product description and purchase price.

Note: Warranty claims for product defects must be submitted within 90 days of opening a warranty claim. We are unable to process warranty claims for any items that have exceeded either the original warranty period or the 90-day claim window—whichever period is longer.

Not Covered Under Warranty

• Normal aging or wear from regular use of products (including battery capacity reduction and changes in product color over time).
• Products without valid proof of purchase.
• Lost or stolen items.
• Products that are no longer within the warranty period.
• Non quality-related issues reported more than 30 days after purchase.
• Free products or promotional giveaways.
• Repairs or modifications performed by third parties.
• Damage caused by external factors.
• Damage resulting from misuse of the product (including but not limited to drops, exposure to extreme temperatures, liquid damage, or improper operation).
• Products purchased from unauthorized resellers.